How to Download and Update Zyxel USG 60 Firmware
Zyxel USG 60 is a unified security gateway that provides comprehensive protection and control for small businesses. It offers firewall, VPN, anti-virus, anti-spam, content filtering, IDP, application patrol, and wireless access point functions in one device. In this article, we will show you how to download and update Zyxel USG 60 firmware to enjoy the latest security patches, enhancements, and features.
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What is Zyxel USG 60 and Why You Need to Update Its Firmware
Zyxel USG 60 Features and Benefits
Zyxel USG 60 is a next-generation firewall (NGFW) that delivers enterprise-grade security without the hefty price tag. It has the following features and benefits:
It supports up to 60 users and can handle up to 1 Gbps of SPI firewall throughput, 180 Mbps of VPN throughput, and 110 Mbps of UTM throughput.
It has four LAN/DMZ ports, two WAN ports, two USB ports, and a console port. It also has a built-in single-radio (USG40W) or dual-radio (USG60W) wireless access point that can provide WiFi for small offices.
It has an integrated WLAN controller that can manage up to 18 external Zyxel wireless APs from a centralized user interface.
It offers anti-malware protection with firewall, anti-virus, anti-spam, content filtering, IDP, and application patrol functions. It also supports SSL inspection, geo IP blocking, two-factor authentication, hotspot management, Microsoft Azure, Amazon VPC, device HA pro, link aggregation, and more.
It has an easy mode setting in the web GUI for entry-level and SOHO users. It also has an expert mode setting for advanced users who need more customization options.
It has a cloud-based reporting service called SecuReporter that provides analysis and visualization of network security threats, events, applications, websites, and traffic.
Zyxel USG 60 Firmware Update Benefits and Risks
Updating Zyxel USG 60 firmware can bring you many benefits, such as:
Improving the performance, stability, and compatibility of your device.
Fixing bugs, errors, or vulnerabilities that may affect your device's functionality or security.
Adding new features or enhancements that may improve your device's usability or capability.
However, updating Zyxel USG 60 firmware also involves some risks, such as:
Losing your - Losing your configuration settings or data if the update process fails or is interrupted. - Causing compatibility issues with your network devices or applications if the update changes some settings or features. - Voiding your warranty or support contract if the update is not authorized or recommended by Zyxel.
Therefore, before updating Zyxel USG 60 firmware, you should:
Back up your configuration settings and data to a safe location.
Check the release notes and compatibility information of the firmware version you want to update.
Follow the instructions carefully and do not power off or disconnect your device during the update process.
Contact Zyxel support if you encounter any problems or have any questions.
How to Download Zyxel USG 60 Firmware from MyZyxel Portal
MyZyxel Portal is a web-based platform that allows you to register, manage, and download firmware for your Zyxel devices. You can access MyZyxel Portal at . To download Zyxel USG 60 firmware from MyZyxel Portal, you need to follow these steps:
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Step 1: Log in to MyZyxel Portal
If you already have a MyZyxel account, you can log in with your email and password. If you do not have a MyZyxel account, you can create one by clicking on the Sign Up button and following the instructions. You will need to provide your name, email, country, and password. You will also need to verify your email address by clicking on the link sent to your inbox.
Step 2: Navigate to Firmware Download Section
After logging in, you will see a dashboard with various options. Click on the Firmware Download option on the left sidebar. You will see a list of your registered Zyxel devices. If you do not see your Zyxel USG 60 device, you can register it by clicking on the Register Device button and entering its serial number and name. You can find the serial number on the bottom label of your device.
Step 3: Choose and Download the Latest Firmware Version
Once you see your Zyxel USG 60 device on the list, click on it to see its firmware information. You will see the current firmware version installed on your device and the latest firmware version available for download. You can also see the release notes and compatibility information of each firmware version by clicking on the Details button. To download the latest firmware version, click on the Download button and save the file to your computer.
How to Update Zyxel USG 60 Firmware Manually via Web GUI
If you prefer to update Zyxel USG 60 firmware manually via web GUI, you need to follow these steps:
Step 1: Access the Web GUI of Zyxel USG 60
To access the web GUI of Zyxel USG 60, you need to connect your computer to one of its LAN ports using an Ethernet cable. Then, open a web browser and enter in the address bar. You will see a login page where you need to enter the default username (admin) and password (1234). If you have changed the default login credentials, use your custom username and password instead.
Step 2: Go to Maintenance > File Manager > Firmware Management
After logging in, you will see a web GUI with various menus and options. Click on the Maintenance menu on the top bar and then click on the File Manager option on the left sidebar. You will see a file management page where you can upload, download, delete, or rename files on your device. Click on the Firmware Management tab to see the firmware management page where you can update your device's firmware.
Step 3: Upload and Install the Firmware File
On the firmware management page, you will see two sections: Current Firmware Information and New Firmware Information. The current firmware information section shows the current firmware version installed on your device and its details. The new firmware information section allows you to upload and install a new firmware file from your computer.
To upload and install a new firmware file, click on the Browse button and select the firmware file that you downloaded from MyZyxel Portal in step 3 of the previous section. The file name should have a .bin extension. Then, click on the Upload button to upload the firmware file to your device. You will see a progress bar and a message indicating the upload status. After the upload is completed, you will see the new firmware version and its details in the new firmware information section. Then, click on the Install button to install the new firmware on your device. You will see a confirmation pop-up window where you need to click on the OK button to proceed. The installation process will take a few minutes and your device will reboot automatically. Do not power off or disconnect your device during the installation process.
How to Update Zyxel USG 60 Firmware Automatically via Cloud Function
If you want to update Zyxel USG 60 firmware automatically via cloud function, you need to follow these steps:
Step 1: Enable Cloud Helper Service on Zyxel USG 60
To enable cloud helper service on Zyxel USG 60, you need to access the web GUI of your device as described in step 1 of the previous section. Then, click on the Configuration menu on the top bar and then click on the Cloud Helper option on the left sidebar. You will see a cloud helper page where you can enable or disable the cloud helper service and configure its settings.
To enable the cloud helper service, click on the Enable button next to the Cloud Helper Service status. You will see a pop-up window where you need to enter your MyZyxel account email and password. If you do not have a MyZyxel account, you can create one by clicking on the Sign Up button and following the instructions. After entering your MyZyxel account credentials, click on the OK button to enable the cloud helper service. You will see a message indicating that the cloud helper service is enabled and connected.
Step 2: Go to Maintenance > File Manager > Firmware Management
After enabling the cloud helper service, you need to go to the firmware management page as described in step 2 of the previous section.
Step 3: Click on Cloud Firmware Button and Confirm the Upgrade
On the firmware management page, you will see a new button called Cloud Firmware next to the Upload button in the new firmware information section. This button allows you to update your device's firmware automatically via cloud function. To use this function, click on the Cloud Firmware button and you will see a pop-up window where you can choose whether to update your device's firmware now or later.
If you choose to update your device's firmware now, click on the Update Now button and you will see another pop-up window where you need to confirm the upgrade by clicking on the OK button. The upgrade process will start and your device will reboot automatically. Do not power off or disconnect your device during the upgrade process.
If you choose to update your device's firmware later, click on the Update Later button and you will see another pop-up window where you can schedule the upgrade by selecting a date and time. Then, click on the OK button to save your settings. The upgrade process will start at the scheduled time and your device will reboot automatically. Do not power off or disconnect your device during the upgrade process.
How to Troubleshoot Zyxel USG 60 Firmware Update Issues
Sometimes, you may encounter some issues when updating Zyxel USG 60 firmware, such as:
The firmware file is corrupted or incompatible.
The upload or installation process fails or is interrupted.
The device does not boot up or function properly after updating.
The configuration settings or data are lost or changed after updating.
To troubleshoot these issues, you can try these solutions:
Common Firmware Update Issues and Solutions
IssueSolution
The firmware file is corrupted or incompatible.Download the firmware file again from MyZyxel Portal and make sure it matches your device model and region. Check the file size and checksum to verify its integrity. If the file is still corrupted or incompatible, contact Zyxel support for assistance.
The upload or installation process fails or is interrupted.Check your network connection and make sure your device is powered on and connected to your computer. Try to upload or install the firmware file again. If the process still fails or is interrupted, try to reset your device to factory default settings and repeat the process. If the problem persists, contact Zyxel support for assistance.
The device does not boot up or function properly after updating.Wait for a few minutes and see if your device boots up or recovers. If not, try to power off and power on your device again. If the problem still exists, try to access the web GUI of your device and check the firmware version and status. If the firmware version is not updated or the status is abnormal, try to update the firmware again. If the problem persists, contact Zyxel support for assistance.
The configuration settings or data are lost or changed after updating.Restore your configuration settings and data from the backup file that you created before updating. If you did not create a backup file, try to reconfigure your device manually or use the configuration wizard in the web GUI. If you need help with the configuration, refer to the user manual or contact Zyxel support for assistance.
How to Use Diagnostics Tools and Generate Diagnostic Files
If you need to troubleshoot Zyxel USG 60 firmware update issues further, you can use the diagnostics tools and generate diagnostic files on your device. The diagnostics tools allow you to test and monitor various aspects of your device's operation, such as ping, traceroute, packet capture, system log, etc. The diagnostic files contain detailed information about your device's hardware, software, configuration, status, etc. To use the diagnostics tools and generate diagnostic files, follow these steps:
Access the web GUI of your device as described in step 1 of the previous section.
Click on the Maintenance menu on the top bar and then click on the Diagnostics option on the left sidebar.
Select the diagnostics tool that you want to use from the drop-down menu and follow the instructions on the screen.
To generate diagnostic files, click on the Generate Diagnostic File button at the bottom of the page and save the file to your computer.
Send the diagnostic file to Zyxel support for analysis and assistance.
How to Contact Zyxel Support for Further Assistance
If you still have any questions or problems with Zyxel USG 60 firmware update, you can contact Zyxel support for further assistance. You can contact Zyxel support via phone, email, chat, or web form. You can find the contact information of Zyxel support in your region at . When contacting Zyxel support, please provide them with the following information:
Your name, email address, phone number, and country.
Your device model, serial number, firmware version, and configuration settings.
The firmware file that you downloaded from MyZyxel Portal or used for updating.
The diagnostic file that you generated from your device.
A detailed description of your issue and what steps you have taken to troubleshoot it.
Conclusion
Zyxel USG 60 is a powerful and versatile unified security gateway that can protect and control your small business network. To keep your device running smoothly and securely, you need to download and update its firmware regularly. In this article, we have shown you how to download Zyxel USG 60 firmware from MyZyxel Portal and how to update it manually via web GUI or automatically via cloud function. We have also shown you how to troubleshoot some common firmware update issues and how to contact Zyxel support for further assistance. We hope this article has been helpful and informative for you. If you have any feedback or suggestions, please let us know in the comments below.
FAQs
Q: How do I check the current firmware version of my Zyxel USG 60?
A: You can check the current firmware version of your Zyxel USG 60 by accessing its web GUI as described in step 1 of the previous section. Then, click on the Monitor menu on the top bar and then click on the Dashboard option on the left sidebar. You will see a dashboard page where you can see the firmware version and other information of your device.
Q: How do I backup and restore my configuration settings and data on my Zyxel USG 60?
A: You can backup and restore your configuration settings and data on your Zyxel USG 60 by accessing its web GUI as described in step 1 of the previous section. Then, click on the Maintenance menu on the top bar and then click on the Configuration File option on the left sidebar. You will see a configuration file page where you can backup or restore your configuration file.
To backup your configuration file, click on the Backup button and save the file to your computer. The file name should have a .conf extension. To restore your configuration file, click on the Browse button and select the configuration file that you want to restore from your computer. Then, click on the Restore button and confirm the action. The restoration process will take a few minutes and your device will reboot automatically.
Q: How do I reset my Zyxel USG 60 to factory default settings?
A: You can reset your Zyxel USG 60 to factory default settings by using one of these methods:
Using the web GUI: Access the web GUI of your device as described in step 1 of the previous section. Then, click on the Maintenance menu on the top bar and then click on the Reboot/Reset option on the left sidebar. You will see a reboot/reset page where you can reboot or reset your device. Click on the Reset button and confirm the action. The reset process will take a few minutes and your device will reboot automatically.
Using the reset button: Locate the reset button on the back panel of your device. It is a small hole labeled RESET. Use a paper clip or a similar object to press and hold the reset button for about 10 seconds until the power LED starts blinking. Release the reset button and wait for your device to reboot.
Note: Resetting your device to factory default settings will erase all your configuration settings and data. Make sure you backup your configuration file before resetting your device.
Q: How do I enable or disable SSL inspection on my Zyxel USG 60?
A: SSL inspection is a feature that allows your device to inspect and filter HTTPS traffic for security purposes. To enable or disable SSL inspection on your Zyxel USG 60, you need to access its web GUI as described in step 1 of the previous section. Then, click on the Configuration menu on the top bar and then click on the UTM Profile option on the left sidebar. You will see a UTM profile page where you can configure various UTM functions, such as anti-virus, anti-spam, content filtering, IDP, etc.
To enable or disable SSL inspection, click on the SSL Inspection tab and you will see a SSL inspection page where you can enable or disable SSL inspection globally or per policy. To enable or disable SSL inspection globally, click on the Enable/Disable button next to the Global SSL Inspection status. To enable or disable SSL inspection per policy, click on the Add/Edit/Delete buttons under the Policy List table and configure the SSL inspection settings for each policy. You can also import or export SSL certificates and configure SSL bypass rules on this page.
Q: How do I enable or disable wireless access point function on my Zyxel USG 60?
A: Wireless access point function is a feature that allows your device to provide WiFi for your network devices. To enable or disable wireless access point function on your Zyxel USG 60, you need to access its web GUI as described in step 1 of the previous section. Then, click on the Configuration menu on the top bar and then click on the Wireless LAN option on the left sidebar. You will see a wireless LAN page where you can configure various wireless settings, such as SSID, security, channel, etc.
To enable or disable wireless access point function, click on the Enable/Disable button next to the Wireless LAN status. You will see a pop-up window where you need to confirm the action by clicking on the OK button. The wireless access point function will be enabled or disabled accordingly. You can also enable or disable wireless access point function for each SSID by clicking on the Enable/Disable buttons under the SSID List table. 44f88ac181
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